Refund policy

All our items are made to order for our customers upon purchase, so once an order is placed, it is not possible to be refunded for change of mind.

We ask you to contact us to ask any questions before purchase is made and we will do our best to address your enquiry.

Due to differences monitors colours may vary slightly.

In the event the your items are delivered faulty, damaged during shipping, or are  different from how we have described them in the listing on our website we will issue a refund or replacement in accordance with the Australian Consumer & Competition Act requirements.

In the event you have received damaged or incorrect item/s, please contact us as soon as possible since delivery of the goods by emailing us at info@thepapertree.com.au  

We will require photos as well as a description of the damage or issue.

Gift Cards are not eligible for a refund, they have no expiry.

The Paper Tree Warranty:

We offer a 12 month product warranty on our framed items, this includes Canvases and Framed Prints only. The Paper Tree is not liable if the framed artwork has been dropped, stored incorrectly, displayed in wet areas where where damage has occurred or displayed in direct or bright sunlight and fading occurs.

If you have any other enquires?  Send us a contact form message, or email us info@thepapertree.com.au